Last updated: 2 October 2026
We want you to be confident ordering from Best IPTV Service. We do not offer free trials; instead, every new subscription is protected by a 7-day money-back guarantee. This policy explains how it works.
1. The 7-day money-back guarantee
If you are a new customer and the service does not work properly on your device, you may request a full refund within 7 days of your login being delivered, provided that:
- you have contacted our support team and given us a reasonable opportunity to fix the problem; and
- the problem is caused by our service, not by your internet connection, your device, a third-party app or a network restriction outside our control.
When a refund is approved, your line is deactivated and the money is returned using the original payment method, normally within 5 working days.
2. When refunds are not available
- Requests made more than 7 days after activation.
- Renewals of an existing subscription (the guarantee applies to your first order only).
- Accounts suspended for breaching our Terms of Service, including sharing a login beyond the number of screens purchased.
- A change of mind after the service has been used substantially, for example sustained daily viewing across the refund window.
- Reseller credit packs once any credit has been used.
3. Your statutory rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because the service is digital and starts immediately at your request, you acknowledge when ordering that the 14-day cancellation period ends once streaming begins; our 7-day guarantee applies in addition to, and not instead of, any rights you have if the service is faulty.
4. Service interruptions
If the service is unavailable for more than 48 consecutive hours because of a fault on our side, we will extend your subscription by the length of the outage, or refund the unused portion on request.
5. How to request a refund
Message us on WhatsApp at +1 (347) 676-4880 or email support@bestiptvservice.co.uk with your username and a short description of the problem. We reply within 24 hours, and usually much sooner.